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Irritation, Aggravation, and Frustration
A boy asks his father to explain the differences among irritation,
aggravation, and frustration.
His father picks up the phone and dials a number at random. When
the phone is answered, he asks, "Can I speak to Bill, please?"
"No! There's no one called Bill here," says the person
who answered the phone.
His father hangs up. "That's irritation," he says.
He picks up the phone again, dials the same number, and asks for
Bill a second time.
"No, there's no one here called Bill. Go away. If you call
again I shall telephone the police," the person says.
His father hangs up and says, "That's aggravation."
"Then what's frustration?" asks his son. The father picks
up the phone and dials the same number a third time.
"Hello, this is Bill. Have I received any phone calls?"
he asks casually.
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